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      CommentAuthorclussman
    • CommentTimeAug 3rd 2006
     

    Dell still works with the same E-check processor too. I never claimed that the processing companies were doing anything evil, just that once you get flagged by one of them, it's a pain to get cleared up. Don't bother trying to see it from their side: you know, dealing with high levels of fraud and the lost revenue and fees that fraud incurs.

    I don't know you and I don't know your situation. I'm pretty sure you didn't read the ToS since you didn't dispute my last post. If you truly believe that you are being fraudulantly charged a fee, my suggestion to you would be to contact a lawyer and stop wasting your time on this forum.

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      CommentAuthorclussman
    • CommentTimeAug 3rd 2006
     

    I'm not disputing anything. It's not my job to spend all day holding your hand and reading the fine print. If I were you, I would check with Full Tilt's ToS to verify your own CLAIM (see, I can type in all caps too). It's entirely possible that in agreeing to the ToS for Full Tilt you agreed to abide by the ToS of other companies, including Nexum.

  1. 728x890_us
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      CommentAuthorclussman
    • CommentTimeAug 3rd 2006
     

    Cindy, I understand your frustration. I can't speak to everything in your posts, but I can speak to the general situation. I worked in the sales department at Dell for two years. Catalog sales, which cover online and over-the-phone, sales of computers and electronics equipment are some of the highest sources of fraud. Consequently, even a company the size of Dell has to pay huge fees for credit card transactions (2.3% - 3% on profit margins of less than 10%). I don't know what they pay for e-check but I do know that e-checks are much more likely to be flagged for potential fraud.

    Online gambling is at a similar risk of fraud. So both industries are extremely vigilant. This not only helps them but their customers as some of it does trickle down to them in terms of reduced costs (or in this case, possibly reduced rakes or increased promotions and giveaways).

    Once you are flagged for potential fraud you are no longer dealing with the original company. You are now going to be dealing with the company whose sole job it is to determine if it is real fraud or not. This does take time and they will not clear you until they are certain you should be cleared. Otherwise, they'll go out of business fast when they start clearing people who shouldn't be.

    Asking for the SSN is standard practice in the financial industry. By law (in the US) you are not required to give out that information but they can make it even more difficult for you if you do not. I gave up that fight years ago.

    Full Tilt's offer of the token so you can buy back into another guarantee seems fair to me so I really don't understand your claim that they don't care. I think it's frustration on your part because this is the first time you've ever gone through something like this. I've actually never gone through it but I have had half a dozen clients who have and it was part of my job to keep them calm. Believe me when I say I understand the frustration. Hopefully it will be cleared up soon and you can get back to playing.

    I think the main point of my reply is that what you are going through is not specific to Full Tilt. I haven't used e-checks before, but from my experience, I would recommend using a credit card instead. A lot of people will never have problems with either but I'm just going by the odds, just like when playing poker.

    Best of luck to you.

  2.  

    Classman,

    The fraudulent activity which I am alleging is charging a fee which was not agreed to, and then sending it to a collection agency. Let me make this clear: I made a deposit using Full Tilt software. At no time did I see or agree to the terms on the Nexum Financial site (which would make me responsible for the maximum penalty allowed by law, even if I mistakenly type in a wrong digit on my account number or routing number). I did not see these terms because the Full Tilt software bypasses the Nexum Financial site, allowing customers to make deposits faster. When I finally convinced the representative at Nexum Financil of that FACT, his response was that my complaint was with Full Tilt. When I tried to get tough with Full Tilt, they suspended my account. Tell me; which of the above facts do you dispute?

    •  
      CommentAuthorWiHoldemWi
    • CommentTimeDec 13th 2006
     

    I had the same issue with Nexum, stated that i had no valid funds and FT closed my account took forever to get it back because noone wanted to return emails

  3.  

    A program that records your keystrokes (like when you enter a username and password) and sends the log off to someone.

    •  
      CommentAuthorGypsydc
    • CommentTimeDec 13th 2006
     

    Well, it's usually a great way to vent...therapeutic writing.

    Anyways, what a great response from cluss and I couldn't say much more except for that I understand also. Just a few months back I went through some troubles with Neteller and a keylogger who got into my account and almost got away with $1,500 of my money (Net ended up eating this cost and crediting my account. Unfortunately the perpatrator got to play with a large sum of money on Net's tab). This same keylogger had tried to gain access to my FTP account but FTP was on it and froze my account immediately and protected my bankroll. FTP also sent me an email explaining this sitaution which I forwarded to Neteller to assist them in their investigation. In the end it all worked out although my patience was put to the test. Best of luck clearing this up. Don't let them tilt ya too much and know that in my experience FTP is on your side.

  4.  

    It's like this.

    You want to get $150 to Bill. I dunno why, but you do. So, you give me $150, and tell me to give it to Bill. For some reason, I'm a ****sucker and don't give it to Bill, and instead send my big, muscle bound psychopathic friend to beat $15 interest out of.

    I am Nexium. Bill is FullTilt. Bill shouldn't have to pay because I stole from you, I should. And that's the fundamental problem here.

    •  
      CommentAuthorsnyde_1
    • CommentTimeDec 13th 2006
     

    Beware of instant check- Nexum-

    I will never use them again!!

    •  
      CommentAuthorsnyde_1
    • CommentTimeDec 13th 2006
     

    FULL TILT REPLY

    Hello Cindy,

    Thank you once again for your email.

    I understand your frustration on this issue, please understand that once

    an issue is resolved through Nexum it may take them up to 15 business

    days to communicate this to Full Tilt. This is not to say it won't

    happen any sooner. At this time your account will remain closed

    As for the issue you had on your Iron Man tournament, as this was a

    freeroll I am only able to off you 1 Satellite Entry Token for your

    troubles. This SET will be in the amount of $26.00, if you wish to take

    this offer please respond to this email, and we will be happy to place

    it on your account.

    You will notice your SET upon your accounts reactivation.

    Thank you for your cooperation, and if there's anything else we can help

    you with, please let us know.

    Regards,

    Wil

    Full Tilt Poker Support

    I think I finally get it NOBODY CARES!!

    The vendor for Nexum deposit once a month into Nexum so I will have to wait until 8/10 or 11th- WOW this is not right why does fulltilt deal with this company, One leading zero missing from deposit account my account has been suspended for over 30days!!

    •  
      CommentAuthorclussman
    • CommentTimeDec 13th 2006
     

    What fraudulent activity are you alleging? Not giving out a mailing address? That may be poor business practice, but it's hardly illegal. Full Tilt offers a variety of ways to fund your account and you'll see that, several months ago, I suggested not using e-check. Electronic check companies are difficult to deal with as a whole. This is not something that is unique to Nexum Financial.

    •  
      CommentAuthorclussman
    • CommentTimeDec 13th 2006
     

    If I respond quickly it's because I'm ignoring my responsibilities. I need to stop ignoring them though, which is why I stopped reading at item four, which was the relevant section of the ToS:

    I've bolded the important bits. Cutting out the fluff, that sentence now reads:

    Pecuniary is defined as a monetary penalty or fine.

    Because you had the choice of how to deposit funds, you will not have any sort of collusion claim or incidental responsibility on behalf of Full Tilt. They chose Nexum but they had to pick a company for that service and since they can only pick one, they are under no obligation to offer a choice there. I'm not a lawyer though so my previous advice is still the best: if you think you have a claim against them you should contact an actual lawyer.

  5.  

    whats a keylogger?like a hacker?

    •  
      CommentAuthorTedyKGB17
    • CommentTimeDec 13th 2006
     

    are u haveing a conversation with urself? that's not healthy.

    •  
      CommentAuthortodd3879
    • CommentTimeJan 11th 2008
     

    Sorry to hear about your issue, it sucks. Just thought I would recomend epassporte as a deposit method for the future, they charge a small fee but I have never had any problems with deposits and withdrawls and many other sites accept them.