Feedback and Feature Requests: FullTilt's double standard!

I have made deposits totaling well over $7000 with incredible ease. When I attempt to make a withdrawal, I always cross my fingers and prey that they will pay me. Below is the latest example of FullTilt's pathetic double standard.

This is when they withdrew the money from my account:

08/15/2007 @ 5:31 PM

$275 Bank Transfer

I have yet to receive my $275 as of 09/27/2007. Absolutely pathetic. They claim that they are investigating the matter. Almost Seven weeks later and all I get is a request to remain patient. I have actually spoken to a legal department that monitors internet fraud and like what they are offering. I have read about many other FullTilt customers who are getting the same lack of service. The moderators exemplify no regard for FullTilt customers. When I e-mail FT, Sarah and Taddy give me the same disgusting excuse of "we are still investigating the matter".

You are welcome bro! Take care

Hello Brian,

The Kahnawake Gaming Commission ("KGC") has received your email and has proceeded with contacting Full Tilt Poker.

The KGC allows an operator a maximum of two (2) weeks to respond to any inquires /investigations we put forth.

If your complaint with them has not been resolved within the two week time limit, please get back to me so as I can look into the issue further. If your issue does get resolved before the two (2) week time limit please contact me so as I can close your file.

Sincerely

Kitty

Administrative Support Clerk

Kahnawake Gaming Commission

Rather than passing laws against on-line gambling our government needs to start regulating it. The law that was passed is unjust to those of us in the on-line community and I believe the internet site would conform if allowed to do bussiness in a legal manner.

I wonder what would happen if you were like:

Dear, FTP

I'm working as hard as I can to get you your rake money for all the hands I played. Rest assure I am not trying to "cheat" you in any way. Unfortunately until I take down a tournament, or my hands start holding up, my "hands are tied". I understand the negative impact this may have on you and your bots at FTP, but please realize I am working extremely hard to pay the rake. I understand it has taken me about two weeks to reply to you, but I have a million other complaints about how poorly I am handling things.

Best regards,

Kobehither

No they didn't, sheesh. Can you people stop with non-sensical bullcrap. It's not their job to make sure you get your money back. We have enough issues without you inflaming people with your ignorance.

First you **** they won't stay out of your business, then you **** when they don't save your business. Unreal. Worse you don't even see how hypocritical your stance is.

Wrong. They made it illegal to FOR BANKS to transfer to known GAMBLING sites.

It's doesn't matter if it's legit in XYZ country. this is the most idiotic comment masquerding as logic I have heard to date. Get a clue.

Uh, no. Neteller was a corrupt organization who was violating the Wire Act. Beyond that they got busted for some dirty business.

i see...it doesnt....ok thanks

This is the first time you've made sense.

Great post Wow_FTP_RIGGED! FullTilt needs to credit its customers and hold the payment processor responsible. The burden should not be put on the paying customer!

I hear what you're saying!

I recently attempted to withdraw $200

After several weeks and several emails, I was told that My account was being suspended and the money forefited because approximately 7 months ago when my brother came to visit he wanted to play so I let him make his own account on my computer.

Well I am banned for life because of that and all my money was confiscated!

Thanks Full Tilt you're really fair!

They need to be better REGULATED. We need laws in place that protect the consumer from having their money kidnapped. Right now they are unregulated - and that needs to change so there are very specific laws that spell out the handling of everyone's money. Right now they have the upper hand because they set the rules and there is NOTHING governing the procedures and regulation of consumers money. Plain and simple it's FRAUD on the part of FT because they don't live up to what they say "easy deposits and easy withdrawls." It is not fair to so EASILY take everyone's money - but then make it almost impossible to withdraw that same money! Plain and simple there needs to be regulation in place because it is evident that they can't regulate themselves!![/quote

DUH...isnt it the regulation from last Oct that cause all this ?......or was that just a helper ?

how does not answering for 4 days equal fraud ?

Hello Brian,

Thank you for contacting Full Tilt Poker Support.

Yes, your funds should be enroute to your bank. We apologize for the

extended delay. If the funds do not reach your bank account within the

next 10 business days, please email us back to inform us.

In the meantime, we have applied a $26 set to your account to use as you

wish.

If there's anything else we can help you with, please feel free to ask.

Best of luck at the tables!

Regards,

Debbie

Full Tilt Poker Senior Cashier

I feel for you guys in the US. I am able to deposit and withdrawal with no worries.

(knock on wood)

This is why I never re-deposit any money after the port bill passed. I have not responded to 2 promotions to re-deposit because when I check the most recent forum posts, there are always problems with withdrawals or deposits.

I can understand problems with deposits after what was done to Netteller. What e-wallet company would want to take the risks of having so much money impounded and customer records turned over to the US Attorney General's office. So the selection of deposit options is slim. But if you are winning, depositting is not the issue.

I can't understand why it takes so long to write a check. When I read the forums, it seems to be a pretty idiot proof way of making a withdrawal. Slow perhaps, but people should get their money. The fact that people have written about some banks in some states not honoring the checks, causes pause. So using check payment to make a withdrawal is a problematic option as well.

So having said all that, it should be clear to the staff at Fulltilt why I do not play with cash money. I love the site, the game and the software, but, I live for the freerolls....

They need to be better REGULATED. We need laws in place that protect the consumer from having their money kidnapped. Right now they are unregulated - and that needs to change so there are very specific laws that spell out the handling of everyone's money. Right now they have the upper hand because they set the rules and there is NOTHING governing the procedures and regulation of consumers money. Plain and simple it's FRAUD on the part of FT because they don't live up to what they say "easy deposits and easy withdrawls." It is not fair to so EASILY take everyone's money - but then make it almost impossible to withdraw that same money! Plain and simple there needs to be regulation in place because it is evident that they can't regulate themselves!!

I too miss neteller.

The problem is that we have the wrong sort of regulation. Making it difficult for folks to get money on and off the sites is the purpose of the new legislation and it seems to be working.

What we want is regulation that enforces certain levels of responsibility on the part of companies we do business with. But since the U.S. Govt tells us that online poker is illegal they certainly aren't going to do anything to ensure that you get your withdrawals in a timely fashion.

griffinlord "The problem is that we have the wrong sort of regulation. Making it difficult for folks to get money on and off the sites is the purpose of the new legislation and it seems to be working. What we want is regulation that enforces certain levels of responsibility on the part of companies we do business with. But since the U.S. Govt tells us that online poker is illegal they certainly aren't going to do anything to ensure that you get your withdrawals in a timely fashion."

You're right about that. But they didn't make on-line poker illegal, just transfering money to and from on-line poker sites. To make matters worse, they are interfering with businesses that are legitimate in other countries as a part of their crusade.

My understanding is that NetTeller and others are getting out of the poker transaction business and settling with the US Justice Dept. simply to remove unknown liabilities from their books and make their businesses more attractive to potential buyers.

I have no inside knowledge and I'm not trying to make excuses but its a good bet that the reason FTP is having so much trouble issuing checks is they are used to moving electrons and not atoms. By that I mean that it is easy for one person to sit at a terminal and make hundreds of electronic funds transfers a day to third-party agencies, but not so easy to write and mail the same number of checks.

Obviously if that is a part of the problem FTP should come clean with that and spend the money to hire more people to set up a smooth check-issuing department.

That may not explain all of the long suffering withdrawal trouble, but its probably a part of the problem.